Customer Care Centers inaugurated in Dhenkanal (Angul) and Salepur (Cuttak) to serve the customers~
Bhubaneswar, (PRABAHA NEWS): TP Central Odisha Distribution Ltd. (TPCODL), a joint venture of Tata Power and the Government of Odisha, inaugurated Customer Care Centres (CCC) at Dhenkanal and Salepur. With the opening of these two new CCCs, TPCODL now has a chain of seven highly efficient Customer Care Centres with two at Bhubaneswar, two All Women CCC at Cuttack and Puri and one at Nayagarh.
The Dhenkanal CCC was inaugurated by Hon’ble MLA Shri Sudhir Kumar Samal, Dhenkanal and the Salepur Customer Care Centre was inaugurated by ShriPrashanta Kumar Behera, Hon’ble MLA, Salepur in the presence of TPCODL’s senior management and other employees.
The CCCs will be managed by a team of trained staff well versed in handling an entire gamut of customer service offerings such as new connection applications, monthly bill payments, customers’ queries & concerns along with other customer related services thereby, strengthening TPCODL’s commitment of offering excellent services to all its consumers.
Besides this, in order to provide better customer experience, the CCCs are fully equipped with a Queue Management System for efficient management of customer footfall along with a Self Help Kiosk as well as a Feedback Tab to capture customers’ feedback on the services. The centres also have a digital TV screen to inform customers about Online Payment options, safety & other schemes etc.
Speaking on the occasion, Mr. M. Shenbagam, Chief Executive Officer, TP Central Odisha Distribution Limited said, “With an aim to provide better experience to our customers, we have inaugurated our new Customer Care Centres in Dhenkanal and Salepur. We are extremely delighted to serve the people in these areas by offering them an easy access to a gamut of services through our innovative solutions, all under one roof.”
About Tata Power:
Tata Power is India’s largest integrated power company and, together with its subsidiaries and jointly controlled entities, has an installed/ managed capacity of 12,808 MW. A pioneer in the field, it has a presence across the entire power value chain – generation of renewable as well as conventional power including hydro and thermal energy, transmission & distribution, coal & freight, logistics and trading. The company had developed the country’s first 4000 MW Ultra Mega Power Project at Mundra (Gujarat) based on super-critical technology. With nearly 3.9 GW of clean energy generation from solar, wind, hydro and waste heat recovery accounting for 31% of the overall portfolio the company is a leader in clean energy generation. It has successful public-private partnerships in generation, transmission & distribution in India viz :Powerlinks Transmission Ltd. with Power Grid Corporation of India Ltd. for evacuation of Power from Tala hydro plant in Bhutan to Delhi, Maithon Power Ltd. with Damodar Valley Corporation for a 1050 MW Mega Power Project at Jharkhand. Tata Power is currently serving around 12 million consumers via its Discoms, under public-private partnership model, in India viz Tata Power Delhi Distribution Ltd. with Government of Delhi for distribution in North Delhi; Tata Power Ajmer Distribution Ltd. with Ajmer VidyutVitran Nigam Ltd. for distribution in Ajmer, Rajasthan; TP Northern Odisha Distribution Limited, TP Central Odisha Distribution Limited, TP Western Odisha Distribution Limited and TP Southern Odisha Distribution Limited with Government of Odisha.With a focus on sustainable and clean energy development, Tata Power is steering the transformation of all its Discoms into integrated solutions providers by looking at new business growth in distributed generation through rooftop solar and micro grids, storage solutions, EV charging infrastructure, ESCO, home automation & smart meters et al.
With its 107 years track record of technology leadership, project execution excellence, world-class safety processes, customer care and green initiatives, Tata Power is well poised for multi-fold growth and committed to lighting up lives for generations to come. For more information visit us at: www.tatapower.com
